Check out our policies Got it, thanks.Prima Cloud is at the heart of our business process, using the PrimaGO store to collect the orders from our online customers, passing through to the back office system where the orders are processed through to sales invoice.
![]() Over the past year we have seen regular monthly updates, and continuous improvement to the product features and functionality and also the industry data, and we know our direct feedback is helping to shape the development roadmap. I feel the relationships Paperchain have with the team at Prima are stronger than ever, and I look forward to working with them over the next 12 months to help us achieve our growth targets. From initial meetings with Steve McLaughlin weve always found they have listened, understood and supported us a Business. As the team has grown and the product developed that support has been maintained throughout the 10 years we have dealt with them. Prima Cloud is an essential part of our Business and helps us do all we need as a Dealer. The system is robust and has many features that help us retain a competitive edge. We have a great relationship with the team at Prima, the support and training teams are always at the end of the phone and are always helpful. Prima Software Company Software And WeThey hold regular user group meetings and have recently launched a weekly training webinar, both of which help us to understand and master all the features in the software and we feel fully engaged with how Prima will develop the software. Being able to provide our own requests for Webinar sessions, means we can get first hand training on vital information and problem solving, to ensure we utilise Prima fully and in the correct manner. Firstly, I think theyre absolutely excellent will really help us in getting up to speed with how we should be maximising Prima, so thank you. Knowing that well be made aware of all the new features that are continually being added is great too, so we can continue to improve the service we give our customers aswell as the way we run the day to day of our business. Im thinking the webinars will stop us from getting stuck in a rut of doing things because thats the way they have always been done and enable us to continually review improve our processes, as you continually review develop Prima as a whole. Having used the software for 6 months now we are still getting the same levels of support as we had initially from the implementation team. I would recommend Prima cloud to anybody not using it The software is easy to use and very easy to get used too We also have the SupportPlus package too which in my opinion is a must for any user. A professional team, all with a great personality and very helpful. I come away feeling it was well worth while, and I now know a lot more about the system which I didnt think I would pick up so quickly.
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